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02 October 2018

Charles Russell Speechlys advises the Civica Group on the acquisition of iCasework

Charles Russell Speechlys has advised the Civica Group (an investee company of Partners Group) on the acquisition of case management software specialist, iCasework Holding Limited (iCasework).

Based in London, iCasework specialises in SaaS applications for case management, providing cloud software for enterprise complaints management, correspondence management and information request handling including in support of GDPR. Its products are used by more than 100 customers in the UK, Australia and the USA to handle millions of cases annually, across national and local government, financial services and a range of other markets.

iCasework’s products deliver on-demand case management for a variety of purposes, from regulatory compliance to customer service improvement, expanding the Civica Group’s activity in existing and adjacent market sectors, and adding complementary cloud-based technology and expertise.

Corporate Senior Associate Lucy Thorpe commented on the deal “we’re delighted to have advised Civica on a further transaction, following the acquisitions of  Nationwide Retail Systems Limited and VisionWare which both completed in May 2018.  The iCasework deal further demonstrates the strength of the buy and build strategy of Civica’s private equity investor, Partners Group, and further adds to our Corporate team’s experience in the TMT sector, a key growth area for the firm.”

 The Charles Russell Speechlys team was led by Corporate Senior Associate Lucy Thorpe and Corporate Partner and Head of Private Equity Malcolm MacDougall, and comprised Corporate Associates James Moubray and Ashwin Pillay, Corporate Tax Partner Robert Birchall and Associate Elliot Michaelson, and members of the firm’s Employment and Intellectual Property teams.

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