Michael Powner writes for Raconteur on AI and automating back-office roles
min readMichael Powner, Partner in our Employment team, writes an opinion piece for consumer title, Raconteur, on why automating back-office roles won’t be quick or easy.
Business leaders may be enthusiastic about the potential benefits of AI and automation. But it is essential that they take action to guard against large-scale redundancies.
Rather than content themselves with large-scale redundancies, businesses would be better off putting systems in place to upskill, reskill and redeploy workers to work effectively alongside AI tools being leveraged. After all, left unsupervised, AI tools could leave businesses open to legal and ethical scrutiny.
Business will certainly accelerate their use of AI to streamline administrative and repetitive tasks. But rather than rush to recalibrate their workforce, it is essential that employers consider the impact of the technology not just on their business performance, but also on the workforce. If firms fail to empower humans in the new world of work, they will inevitably be left with unreliable and even dangerous technologies in charge of critical business functions.
Read the full piece in Raconteur here.
