Clients working with the firm can expect us to understand their needs and deliver our advice in the way that they want it, unrestrained by internal barriers.
We call this The Charles Russell Speechlys Way. This is how we do it:
We think broadly, taking all of a client’s considerations into account: from the context in which people operate, to the full spread of commercial, personal and emotional needs.
We transcend any internal boundaries when serving a client. We help and support each other whenever we can and share our skills, knowledge and experience as part of a collective intelligence.
We think about long-term impacts and outcomes, not just short-term benefits. We invest time, effort and emotion in to building relationships based on trust and loyalty.
We ensure that people understand what we say and what our advice means for all concerned. We tailor our communication to suit the character and situation of the recipient.
We are forever curious, asking if the approach is right for each client, each time. If we’re not sure, we challenge the accepted viewpoint. It encourages us to innovate in the search for better solutions.
We treat each other and our clients as we ourselves would want to be treated. We value difference in all its guises, sharing a common purpose but expressing our individuality.
Being engaging and approachable is part of our personal approach. We value the human connection, whether it’s knowing our colleagues, or our clients and their worlds.