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Current Roles

IT Service Desk Analysts x 2

The role of IT Service Desk Analyst is to provide a professional, high quality support service to the Firm. Working within a busy team, providing all aspects of IT Support, the role will be varied and often challenging.

Key Tasks and Responsibilities (this is a broad but not exhaustive list):

Providing a professional and consistent level of first and second line IT support to 1,000+ staff by telephone, remote control and desk-side visits.

Ensuring all incidents and requests are accurately recorded and responded to within a timely manner

Maintain a customer focused approach at all times and ensure adherence to processes

Liaising with Technical Support team and third party suppliers

For a full breakdown of the role please download the PDF Job Description.

 

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