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Current Roles

Client Services Administrator

It is an exciting time to join Charles Russell Speechlys!

The Team:
This role will form part of the newly formed “Client Services” team (“the team”) providing dedicated services across all practice groups in the Firm.   Whilst you will be working within the individual practice groups and offices, the reporting lines will be directly to the management structure of the team.  You will be responsible for delivering the highest level of internal client services to Partners and fee earners through:
• An excellent client support service based upon a detailed understanding of Partners, fee earner and clients’ needs  
• Timely responses to enquiries and high standards for completion of work
• Clear, informative and open two-way communication
• A desire and ability to provide solutions
• Integrity and transparency at all times
• An ability to help Partners and fee earners help the clients
 
The Role:
The Client Services Administrator will perform a range of administrative and file management tasks as requested by their internal clients which will include Partners, fee earners, and members of the Client Services team.  The Client Services Administrator will be accountable for establishing and maintaining ongoing service-based relationships with their team. The candidate will need to be able to work independently as well as part of a team and provide a responsive service which meets their internal clients’ needs.  
The role will report into a Client Services Lead.

Key Tasks and Responsibilities (this is a broad but not exhaustive list):
Customer Service
• Use initiative to develop solutions to ensure an exceptional service is provided at all times
• Communicate and liaise with Partners, fee earners and the team effectively and efficiently  
• Consistently and appropriately update service users on progress and status of tasks where appropriate  
• Work with service users to offer assistance wherever possible
 
Administrative Support and File Management
• Support the Compliance & Risk team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
• Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file
• Deal with internal and external postal deliveries and arrange couriers services as necessary
• Working effectively and efficiently on the Practice Management System to log and record documents
• Undertake all file closing procedures including the processing of archiving and retrieval
• Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
• Photocopying, printing, scanning, binding and filing tasks  
• Supporting the finance team by ensuring that receipts, cheques and bills are correctly loaded to the system
• Any ad hoc duties as requested by the business
 
Practice Group Specific Tasks:
Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:
• Producing document packs to be used by the Practice Groups
• Producing court bundles
• Keeping client specific records updated where necessary
• Preparing files for cost assessments
• Undertaking basic Land Registry searches
• Data Subject Access requests
• Checking Companies House for company registration numbers, addresses, director details etc.
• Updating the Practice Group intranet pages
• Additional Practice Group specific administration tasks that are required

Personal Specification:
• A minimum of six months administration experience
• GCSEs graded A to C to include maths and English (or equivalent level of qualification)
• Excellent verbal and written communications skills
• Solid customer service centric experience and work ethic

For a detailed specification please download the job description in the documents section of this page.

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