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On 27 May 2015 new disclosure requirements for those reselling tickets, and the marketplaces where such tickets are resold will be introduced by the Consumer Rights Act 2015 (the ‘Act’).
In summary the Act beefs up the regulation of the secondary ticket market by introducing the following requirements into law:
Local authority trading standards will be responsible for enforcing these provisions and will have the power to impose fines on sellers and secondary ticketing platforms who fail to comply.
The secondary ticket market is worth an estimated £1 billion a year and the Act confirms that the Government supports this market but only in a form which offers greater protection for consumers and rights holders. The Act should be welcomed by rights holders who now have a much more straightforward way to identify the particular ticket being resold - which will in turn assist them in identifying those who are reselling tickets in breach of the ticket’s terms and conditions.
Consumers will benefit from having access to more information about the ticket they intend to purchase but the Act does not provide any additional protection for consumers purchasing on the secondary market. For example, there is no limitation on what prices tickets can be resold for nor are there requirements to either reimburse costs incurred from attending an event if a ticket is fraudulent or include in the list price all fees charged by the platform - all of which were recommendations made by the All Party Parliamentary Group on Ticket Abuse who have been investigating the secondary ticket market since 2013. As part of the reforms the Secretary of State is obliged to report on consumer protection measures applying to the re-sale of tickets within 12 months of the enactment of these sections in the Act so perhaps further protection for consumers will follow.
 APPG on Ticket Abuse: Secondary Market Investigation, Putting fans first, 2014. Prior to this, the Metropolitan Police Service set up a dedicated team called Operation Podium to (in part) investigate ticket crime relating the London Olympic and Paralympic Games 2012. One of its key recommendations was to introduce legislation to govern the unauthorised sale of event tickets.
 Consumer Rights Act 2015, section 94
This article was written by Paul Shapiro
For more information please contact Paul on +44 (0)20 7203 5328 or firstname.lastname@example.org.